Returns & Exchange

Returns & Exchange Policy 

 

Projects Group offers a 30 day exchange policy on all defective products under the following:

 

Guidelines & Conditions 

- Download the Returns Form on our website, and ensure it is properly filled before submitting it via email: returns@projects-group.com

- Projects Group will access your eligibility to exchange based on the Returns Form, and you will be notified via email within 5 business days upon your Returns Form submission date.  

- All returned products must be in its original packaging, unused, undamaged, in order to qualify.   

- Proof of purchase is required, and must be within 30 days of purchase.  

- Projects Group will offer a one-to-one exchange on the defective item, and will not offer cash refund.   In the event an exchange is not possible, store credit equivalent to the price of the defective item will be given (excluding shipping).   

- Projects Group will not be responsible for the shipping costs, as well as lost or damaged products when the customer is shipping purchased products back to our warehouse.